# Error while authorising : Invalid product or machine ID

**URL:** <https://forum.liberationlaser.com/t/error-while-authorising-invalid-product-or-machine-id/841>\
**Category:** Support\
**Created:** [13 January 2025 08:18 UTC](https://forum.liberationlaser.com/t/error-while-authorising-invalid-product-or-machine-id/841 "2025-01-13T08:18:30Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Hatteland](https://avatars.discourse-cdn.com/v4/letter/h/bbce88/32.png) [@Hatteland](https://forum.liberationlaser.com/u/Hatteland)\
**Post date:** [13 January 2025 08:18 UTC](https://forum.liberationlaser.com/t/error-while-authorising-invalid-product-or-machine-id/841/1 "2025-01-13T08:18:30Z")

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Hi, I’m having trouble authorising a PC. Any tips for this?  
“Invalid product or machine ID”

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**Author:** ![seb](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.liberationlaser.com/seb/32/3_2.png) [@seb](https://forum.liberationlaser.com/u/seb)\
**Post date:** [13 January 2025 09:06 UTC](https://forum.liberationlaser.com/t/error-while-authorising-invalid-product-or-machine-id/841/2 "2025-01-13T09:06:11Z")

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HI Fredrik, it seems like Liberation is unable to read your computer’s ID! I’ll contact you separately to troubleshoot this, thanks!

Seb

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**Author:** ![seb](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.liberationlaser.com/seb/32/3_2.png) [@seb](https://forum.liberationlaser.com/u/seb)\
**Post date:** [13 January 2025 11:13 UTC](https://forum.liberationlaser.com/t/error-while-authorising-invalid-product-or-machine-id/841/3 "2025-01-13T11:13:26Z")

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For future reference, the issue here was fixed by running Liberation with administrator privileges. I’ll make the error messages more helpful in future!